1. Select the orange "Start Your Return" icon and you will be redirected to our new return platftorm

2.  Fill in your info to log in and then follow the prompts to return or exchange your item

3. After printing shipping label attach to your box and send to:

kaizenmetrica
Attn: Returns
Vīlandes iela 3 – 8
Rīga, LV-1010 Latvia

3.  Once the items are received by kaizenmetrica your return should be processed in 1-3 business days.
.

• Online purchases returned to kaizenmetrica.com will be issued a Refund to the appropriate account. (Paypal, Amazon, AfterPay) or credit card.
• Mexicaliblues.com will refund the full purchase price less the cost of shipping.
• The customer is responsible for shipping their items back to kaizenmetrica.com.
• If the problem was our mistake, (the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped), kaizenmetrica will accept responsibility and ship the proper item(s) at our cost. If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge. Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.

If you package is lost, stolen or received damaged through shipping we will file a claim with our carrier and work with you to replace the package or damaged item(s).

Simply bring the item(s) that you would like to return to any of our locations with the online invoice/receipt and we will process your return.

AfterPay purchases can ONLY be returned online. Facebook, Instagram, and Etsy purchases can ONLY be returned online.

Purchases made online and returned in-store can only be returned for Store Credit in the form of a gift card or Refunded to the original form of payment, please provide the original credit card used for the online transaction for CC refunds (Paypal and Amazon will be refunded to a giftcard).

Simply bring the item(s) that you would like to return to any of our locations with the original receipt and we will process your return.

• Purchases made in-store and returned in-store can be returned for Store Credit in the form of a gift card or Refunded to the original form of payment. Please provide the credit card used for the original transaction for a credit card refund.
• Returns without a receipt will be discounted 25%. Please keep your receipt or request a gift receipt! 

If you made a purchase in store and would like to return it online, please contact customer service:
       Phone: 1-(+371) 28872520
       Email: [email protected]

If you made a purchase on the Facebook, Instagram, or Etsy marketplace and would like to return it online, please contact customer service:
       Phone: 1-(+371) 28872520
       Email: [email protected]

I received a damaged item(s)
Please contact us at (+371) 28872520 or [email protected]

If the the product was shipped in damaged/unusable condition or the wrong item or quantity of items were shipped, kaizenmetrica will accept responsibility and ship the proper item(s) at our cost. Please provide photo evidence of damages and contact [email protected]

If the item was damaged in transit, and you purchased "Package Protection" at checkout kaizenmetrica will accept responsibility and ship the proper item(s) at our cost. Please provide photos of the box and the damaged items in question and email to: [email protected]

If the item was damaged in transit and you did not purchase "Package Protection" your shipment is not protected by kaizenmetrica.

If we need to take the damaged item back, we will send you a return label and your corrected order will be shipped once damaged item is received back by us. Upon receipt you can send the damaged or otherwise not usable item(s) back to us free of charge.

Note: Damaged items exchanged for identical items only. Size, color and style cannot be changed.

If your package is lost or stolen you must have purchased "Package Protection" at checkout in order to have your shipment protected by kaizenmetrica.

1. Marked as Delivered by shipping provider and undelivered.

Please wait up to four business days, before submitting a claim as it may arrive. If it does not arrive please contact [email protected]

2. Missing "Undelivered" Package

Due to the state of shipping currently, projected delivery times are subject to change and have been known to arrive later than projected. Please wait up to 14 days before contacting: [email protected]

3. Wrong Address

If you entered an incorrect address, or the shipping provider delivered your package to the wrong address, please contact [email protected]

If you DID NOT purchase "Package Protection" your lost or stolen package is not protected by kaizenmetrica

If your digital gift card is lost and/or not delivered to the recipient: 

1. Instruct them to check their spam folder

2. If they are unbale to find their gift card contact customer service at: [email protected]

The gift card can be reissued if it is unused, and a claim is made within 90 days.